CHAPTER 05
Intelligent Prioritization
A leaking gas pipe should never wait behind a park bench repaint — AI ensures it doesn't
THE AI PRIORITY FORMULA
Urgency × Impact × Recurrence × Sentiment
Score 0-100 Assigned P0 (Critical) to P3 (Routine)
️ Interactive Priority Scorer
Urgency70%
Impact60%
Recurrence40%
Sentiment50%
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AI SCORE
P2 — Medium
Response: < 48 hours
P0 — CRITICAL< 1 hour
Gas leak near Govt. School, Sector 12
500 children at risk. Auto-escalated to District Collector + Fire Dept in 2 min.
P1 — HIGH< 6 hours
Main road cave-in blocking ambulance route
Alternate route SMS sent to 5,000 residents. Repair crew dispatched same day.
P2 — MEDIUM< 48 hours
Streetlights out on residential lane for 5 days
Electrician scheduled for next working day. Citizen notified with expected fix date.
P3 — ROUTINE< 2 weeks
Park bench needs repainting in community garden
Added to monthly maintenance queue. Scheduled batch job with other minor tasks.
Urgency
Health/safety risk? Time-sensitive?
40%
Weight
Impact
How many people affected? Infrastructure?
30%
Weight
Recurrence
Same issue reported multiple times?
20%
Weight
Sentiment
Citizens angry on social media?
10%
Weight