CHAPTER 04

Multi-Modal Issue Collection

Citizens report problems the way they naturally communicate — voice, text, or photo. No forms, no friction.

Voice in Any Language

Sunita doesn't type — she sends a 30-second voice note in Bhojpuri. Whisper ASR transcribes it. GPT-4o extracts issue type, location, urgency — all in under 3 seconds.

Voice Note — Bhojpuri

30 seconds · WhatsApp

"Hamar gali mein paani ka pipe toot gail ba, teen din se paani bah raha hai"

WhatsApp Business API

Telegram Bot

IVR Voice Call

Camera SDK

SMS Gateway

Web Portal