SYSTEM ARCHITECTURE
Production-Grade, Cloud-Native
Built for India's scale — serving 833M+ citizens across 2.5 lakh+ panchayats
INPUT LAYER
Multi-channel citizen interfaceWhatsApp Business API
Primary citizen communication channel
Telegram Bot
Alternative messaging platform
IVR Voice
Toll-free voice complaint line
Camera SDK
Photo-based issue detection
Twitter/X API
Social media monitoring
Facebook Graph
Social sentiment analysis
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AI / ML LAYER
Intelligence and processing engineWhisper (ASR)
Speech-to-text for 12+ Indian languages
GPT-4o (NLP)
Natural language understanding & extraction
️YOLOv8 (CV)
Object detection in complaint photos
BERT (Sentiment)
Social media sentiment classification
LangChain
LLM orchestration framework
RAG Pipeline
Retrieval-augmented generation for responses
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APPLICATION LAYER
Core business logic and servicesFastAPI
High-performance async API server
Priority Engine
AI scoring: Urgency × Impact × Recurrence × Sentiment
Verification Service
GPS proof-of-work verification
Notification Engine
SMS, push, and WhatsApp notifications
Report Generator
AI-powered weekly report compilation
️Next.js Frontend
React-based dashboard & citizen portal
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DATA LAYER
Storage and data management️PostgreSQL + PostGIS
Geospatial complaint data storage
Redis
Real-time caching & session management
Elasticsearch
Full-text search across complaints
MinIO
S3-compatible object storage for photos
TimescaleDB
Time-series data for trend analytics
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INFRASTRUCTURE LAYER
Deployment and monitoring️AWS / Azure India
Data residency compliant cloud hosting
Docker + K8s
Containerized microservice deployment
Nginx
Reverse proxy and load balancing
Prometheus + Grafana
Real-time monitoring and alerting
GitHub Actions
CI/CD pipeline automation
End-to-End Encrypted
All data encrypted in transit and at rest
GDPR + IT Act Compliant
Meets Indian and international privacy standards
Data Residency: India
All citizen data stays within Indian borders
ISO 27001 Ready
Information security management certified
IMPLEMENTATION ROADMAP
From Pilot to Pan-India in 12 Months
Phase 1Q1
PILOT
3 wards in 1 city. Text + voice input. Basic priority scoring. WhatsApp bot.
80% complaints digitized
Phase 2Q2
CITY SCALE
50 wards. Photo verification + social media monitoring. Leader dashboard v1.0.
50% faster resolution
Phase 3Q3
FULL PLATFORM
AI communication engine. Misinfo detection. 10 regional languages. State integration.
4.0+ citizen satisfaction
Phase 4Q4
SCALE
Pan-district expansion. Advanced ML. Open data API. National e-governance integration.
10 districts live